Customer Delivery Driver - Lakeside Extra
Descrizione del posto
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 18:00:00 23:00:00 Mon 18:00:00 22:00:00 Thu 18:00:00 23:00:00 Fri 18:00:00 23:00:00 Sat 18:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Competenze chiave estratte
La nostra IA ha analizzato l'offerta per identificare le competenze richieste.
I nostri consigli per candidarsi
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV personal statement with your valid UK driving licence and clean (or near-clean) record, as the advert explicitly requires no more than 3 penalty points and at least 12 months' licence held.
📊 Quantify your delivery experience: e.g. 'Completed 18–22 customer doorstep deliveries per shift with a 97% on-time arrival rate' to show you can meet time-slot commitments.
🌐 Highlight any experience handling order changes or substitutions at the doorstep — the advert specifically calls this out as a key responsibility, so a concrete example will differentiate you.
🎯 Include van safety checks and vehicle maintenance awareness on your CV; the advert mentions loading safely and completing roadworthy checks as a core duty.
🤝 Emphasise independent working capability alongside team collaboration — the role involves working solo on the road but reporting back to a store-based team, so show you can do both.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed an average of 20 doorstep grocery deliveries per shift across a 40-mile radius, maintaining a 96% on-time delivery rate over 6 months.
- •Handled order substitutions and processed refunds for approximately 15% of daily deliveries, achieving a 4.8/5 customer satisfaction score across 300+ interactions.
- •Conducted daily pre-drive van safety checks and load-securing procedures for a 3.5-tonne vehicle, recording zero reportable incidents over a 12-month period.
Copier est gratuit — adapter nécessite un upload CV (30s).
Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers at the heart of every delivery is exactly what draws me to the Customer Delivery Driver role at Lakeside Extra in Grays. I hold a valid full UK driving licence with no penalty points, and I have hands-on experience completing multi-drop delivery routes on time while handling order substitutions and refunds professionally at the doorstep.
My background in customer-facing delivery work has equipped me with the van safety check routines, load-securing practices, and time-slot management skills your team requires. I am comfortable working independently on the road and equally at ease collaborating with store colleagues to resolve issues quickly and keep every customer's experience smooth.
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Domande probabili del colloquio
10 questions générées à partir de cette offre.
Tecniche
- ›How do you carry out a pre-drive vehicle safety check before starting your delivery shift?
- ›What steps do you take to load a van safely to prevent damage to grocery orders in transit?
- ›How would you handle a situation where a customer's order has several substituted items they are unhappy with?
- ›Describe how you would manage your route to ensure all deliveries are completed within their allocated time slots.
- ›What would you do if your van developed a fault mid-route and you still had six deliveries outstanding?
Comportamentali
- ›Tell me about a time you delivered excellent customer service under pressure.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to deal with a difficult or upset customer and how you resolved it.
- ›Tell me about a time you worked as part of a team to achieve a shared goal.
- ›Describe a situation where you had to manage your time carefully to meet multiple deadlines or commitments.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent customer service under pressure.
Describe a situation where you had to adapt quickly to an unexpected change while working independently.