Sales Assistant
Descrizione del posto
Texte original importé depuis Reed
Are you a caring individual looking to start your career as an Optical Assistant? You've come to the right place.
We aren't looking for people with years of experience and heaps of qualifications, just passionate, hard-workers ready to confidently welcome and help customers as they walk through our doors. And once you've found your feet as a Trainee Optical Assistant, you don't just have to stop there. We have plenty of professional training and development in other business areas, as well as the support of experienced Opticians and Technicians supporting you on your journey. So whatever you want your career to look like, you can bring it to life at Specsavers.
Our store
You can find us on River Street near Victoria Square. There is some on street parking available along River Street itself and buses stop just along the road outside the Museum. Truro train station is a 5 minute walk from store too. We are proud to deliver exceptional eye and hearing care in a modern, welcoming environment at the heart of the local community. Our vibrant store is equipped with state-of-the-art testing technology, including fully equipped test rooms, consulting areas, and a stylish retail space offering a wide range of frames to suit every customer. With a strong focus on customer experience, teamwork, and clinical excellence, the Truro store provides an exciting opportunity to be part of a growing team committed to making a real difference in people's lives through accessible, high-quality care.
Our team
The team at our Truro Specsavers store is made up of friendly, dedicated professionals who are passionate about delivering outstanding customer care. With a strong mix of experienced optometrists, optical assistants, and support staff, the team works collaboratively to create a welcoming and supportive environment for both customers and colleagues. There is a real focus on development and teamwork, with colleagues supporting one another to achieve both personal and store goals. The positive, inclusive culture ensures that everyone feels valued, making it a great place to build a rewarding career while providing high-quality care to the local community.
What's on offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- £11.39 to £13.03 per hour, dependent on experience
- Full time 37.5 hours; 5 days out of 7 to include weekend hours
- We will auto-enrol you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
- Working at a certified "Great Place to Work" company: Working at Specsavers | Great Place to Work® UK
What we're looking for?
Some of the responsibilities of this role include:
- Welcoming customers into store
- Booking in eye tests
- Pre-screening patients
- Providing style advice
- Measuring frames
- Taking phone calls
Find out more
If you are comfortable with the responsibilities we're looking for and are excited by this opportunity, we're excited to hear from you.
Got what we're looking for? This job will close when it's filled, so don't delay, apply today!
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Competenze chiave estratte
La nostra IA ha analizzato l'offerta per identificare le competenze richieste.
I nostri consigli per candidarsi
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Open your Personal Statement with your customer-facing experience — the advert explicitly prioritises welcoming, helpful individuals over qualifications, so lead with care and communication.
📊 Quantify your retail or service experience: e.g. 'Assisted 80+ customers per shift in a busy high-street environment, maintaining a 95% positive feedback score'.
🎯 Mention any exposure to healthcare, optical, or clinical settings — even informal experience (e.g. accompanying family to eye tests) shows genuine interest in the optical sector.
🌐 Reference your availability for weekend and varied shift working (5 days out of 7) explicitly in your cover letter, as the advert flags this as a requirement.
🤝 Highlight any experience working within a team towards shared goals, as the Truro store places strong emphasis on collaborative culture and peer development.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Assisted an average of 70 customers per shift in a high-street retail environment, consistently achieving upsell targets and maintaining a 4.8/5 customer satisfaction rating.
- •Completed in-store product training across 3 eyewear ranges within the first 4 weeks, enabling confident frame recommendations tailored to customer prescriptions and lifestyle needs.
- •Supported a 6-person retail team during peak trading periods, contributing to a 12% increase in weekly sales by proactively greeting and guiding customers through the product range.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Specsavers. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Specsavers
Dear Hiring Manager,
Specsavers' reputation for accessible, high-quality eye and hearing care is exactly the environment in which I want to build my career — which is why I am applying for the Trainee Optical Assistant role at your Truro store. I am a customer-focused individual with a genuine passion for helping people, and I am eager to develop my optical retail and dispensing skills within your team.
My background in customer service has equipped me with the communication skills and care-first approach that this role demands. I am comfortable working in busy, people-facing environments, adapting quickly to new processes, and supporting colleagues to deliver a consistently positive experience. I am fully available for the 37.5-hour schedule including weekend working as outlined in the advert.
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Domande probabili del colloquio
10 questions générées à partir de cette offre.
Tecniche
- ›What do you understand about the role of an Optical Assistant in a Specsavers store?
- ›How would you help a customer choose the right frames for their face shape and lifestyle?
- ›What do you know about the difference between eye care and hearing care services?
- ›How would you handle a situation where a customer's glasses order has been delayed?
- ›What steps would you take to ensure accurate data entry when booking a customer's eye test appointment?
Comportamentali
- ›Tell me about a time you delivered excellent customer service in a busy environment.
- ›Describe a situation where you had to work as part of a team to achieve a shared goal.
- ›Give an example of when you dealt with a difficult or upset customer — what did you do?
- ›Tell me about a time you had to learn something new quickly in a work or study setting.
- ›Describe a moment when you went above and beyond for someone who needed help.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent customer service in a busy environment.
Describe a situation where you had to work as part of a team to achieve a shared goal.