Customer Delivery Driver - New Milton Superstore
Description du poste
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 09:00:00 15:00:00 Mon 09:00:00 15:00:00 Wed 09:00:00 15:00:00 Thu 18:30:00 23:00:00 Sat 09:00:00 15:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)Â
Flexible working available from day oneÂ
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with familyÂ
Free wellbeing services to support your mind, body and lifeÂ
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%Â
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemesÂ
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.Â
Be warm and welcoming with customers and colleagues.Â
Respond quickly to changing customer needs and embrace change while out on the road and in the store.Â
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Compétences clés extraites
Notre IA a analysé l'offre pour identifier les compétences attendues.
Nos conseils pour postuler
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Highlight your valid UK driving licence prominently at the top of your CV — the advert lists it as a hard requirement with specific conditions (12 months held, max 3 penalty points).
📊 Quantify your delivery experience: e.g. 'Completed 25+ customer deliveries per shift with a 98% on-time rate across a 40-mile route.'
🎯 Emphasise doorstep customer interaction experience — the advert stresses 'warm, natural service' and handling substitutions or refunds calmly, so cite specific examples of resolving customer queries on the spot.
🤝 Reference any experience working independently on the road while staying connected to a base team, as the advert specifically calls out this working pattern.
🚐 Include any van driving, vehicle safety check, or load-management experience — the advert explicitly mentions loading safely and completing roadworthy checks as core responsibilities.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed an average of 28 customer deliveries per shift across a 35-mile route, maintaining a 97% on-time delivery rate over 6 months.
- •Handled order substitutions and short-dated item queries at the doorstep for 15+ customers daily, achieving zero escalated complaints across a 3-month period.
- •Conducted pre-shift van safety checks and load inspections for a 3.5-tonne vehicle, ensuring zero road incidents and full compliance with company vehicle policy over 12 months.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers at the heart of every delivery is precisely what draws me to the Customer Delivery Driver role at the New Milton Superstore. I am confident I can uphold the high standards of doorstep service Tesco is known for, including handling order substitutions clearly and completing thorough vehicle safety checks before every shift.
My background in customer-facing delivery work has equipped me with the ability to manage time-slot routes independently, communicate calmly with customers about order changes, and maintain a clean, organised van throughout the day. I hold a valid UK driving licence with no penalty points and have consistently met delivery targets while keeping customer satisfaction high.
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Questions probables d'entretien
10 questions générées à partir de cette offre.
Techniques
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van safely to prevent damage to customer orders?
- ›How do you manage your delivery schedule to ensure all customers receive their orders within their time slots?
- ›What would you do if your van developed a fault mid-route?
- ›How do you handle a situation where a customer's order contains multiple substitutions or missing items?
Comportementales
- ›Tell me about a time you delivered excellent customer service under pressure.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you resolved a complaint or difficult interaction with a customer in a calm and positive way.
- ›Tell me about a time you worked as part of a team to achieve a shared goal.
- ›Describe a time when you had to manage your own workload and prioritise tasks without direct supervision.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent customer service under pressure.
Describe a situation where you had to adapt quickly to an unexpected change while working independently.