Customer Delivery Driver - Eastbourne Extra
Job description
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 18:00:00 22:00:00 Mon 18:00:00 22:00:00 Fri 18:00:00 22:00:00 Sat 19:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills extracted
Our AI analysed the job to identify the required skills.
Our tips for applying
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV personal statement with your valid UK driving licence and clean record, as the advert lists this as the primary hard requirement.
📊 Quantify your delivery experience: e.g. 'Completed 25+ doorstep deliveries per shift with a 98% on-time arrival rate' to stand out against other applicants.
🎯 Highlight any experience handling customer complaints or order changes at the doorstep, as the advert specifically calls out communicating substitutions and offering refunds.
🚐 Mention any prior van or LGV driving experience and vehicle safety check routines, as the role requires loading and roadworthiness checks before every shift.
🤝 Reference your availability across evenings and weekends explicitly in your CV or cover letter, as the advertised shifts are Sun–Mon 18:00–22:00 and Fri–Sat evenings.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed 28 doorstep grocery deliveries per shift for a regional retailer, maintaining a 97% on-time delivery rate across a 40-mile route over 18 months.
- •Conducted daily pre-drive van safety checks in line with DVSA guidelines, achieving zero vehicle defect incidents across 200+ shifts.
- •Resolved order substitution queries for 15+ customers per shift, processing doorstep refunds and communicating changes clearly, resulting in a 4.8/5 average customer satisfaction score.
Copier est gratuit — adapter nécessite un upload CV (30s).
Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers at the heart of every delivery is exactly why I am applying for the Customer Delivery Driver role at Eastbourne Extra. I hold a valid full UK driving licence with no penalty points and over two years of experience in customer-facing delivery work, including conducting daily vehicle safety checks and managing order substitutions at the doorstep.
My background in delivery driving has equipped me with the ability to work independently across varied routes while maintaining punctual time slot adherence — averaging 30 drops per shift with consistent positive customer feedback. I am comfortable handling order changes and refunds in a calm, reassuring manner, and I take pride in presenting every order as if it were my own.
Inscription gratuite, sans carte. L'export PDF/Word nécessite l'essai 1,99 € (14 jours).
Likely interview questions
10 questions générées à partir de cette offre.
Technical
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van safely to prevent damage to grocery orders?
- ›How do you use a delivery route or scheduling system to meet customer time slots?
- ›Describe how you would handle a situation where a customer's order has multiple substitutions or missing items.
- ›What would you do if your van developed a fault mid-route during a delivery shift?
Behavioural
- ›Tell me about a time you delivered excellent customer service under time pressure.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you dealt with a frustrated or upset customer and how you resolved it.
- ›Tell me about a time you worked as part of a team to achieve a shared goal.
- ›Describe a situation where you had to manage multiple tasks at once and how you prioritised them.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent customer service under time pressure.
Give an example of when you dealt with a frustrated or upset customer and how you resolved it.