Call Centre Assistant
Descrizione del posto
Texte original importé depuis Reed
Specsavers. A household name and a Highstreet staple. And you could be part of the team.
As a Call Centre Assistant at Specsavers, you'll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store's success.
Our store
Based in hull, our store has off-site parking and bike lockups available.
Our team
We have a wonderful team of dedicated people in our store ready and waiting for you to meet.
What's on offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Up to £12.91
- Full time 40 hours
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
What we're looking for?
If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant.These include:
If you have everything we're looking for and are excited by this opportunity, we're excited to hear from you. Checked all the boxes? This job will close when it's filled, so don't delay, apply today!
Competenze chiave estratte
La nostra IA ha analizzato l'offerta per identificare le competenze richieste.
I nostri consigli per candidarsi
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Highlight any previous call centre or receptionist experience at the top of your CV — the advert lists call handling and query resolution as core duties.
📋 Mention NHS forms or healthcare administration experience explicitly if you have it, as the advert calls out NHS forms and triaging as key tasks.
📊 Quantify your administrative output where possible: "Managed 60+ inbound calls daily" or "Maintained records for 200+ patient files".
🎯 Tailor your personal statement to reference optical or healthcare retail settings, as Specsavers is a specialist healthcare retailer on the high street.
🤝 Reference your ability to work within a team environment, as the advert emphasises the store's close-knit, dedicated team culture.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Processed NHS referral forms and managed triage documentation for 80+ patients per week, reducing administrative backlog by 30% within the first month.
- •Handled 55+ inbound customer calls daily across appointment scheduling and general optical queries, achieving a 96% first-call resolution rate.
- •Maintained and updated electronic patient records for a 3-practitioner optical practice, ensuring 100% filing accuracy ahead of quarterly CQC-style audits.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Specsavers. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Specsavers
Dear Hiring Manager,
Specsavers' reputation as a trusted household name in optical and hearing healthcare makes the Call Centre Assistant role in Hull a compelling fit for my background. Having worked in customer-facing administrative roles, I am confident in handling inbound calls, managing appointment schedules, and processing NHS forms accurately and efficiently — three areas your advert identifies as central to this position.
My background in administrative support has equipped me with strong record-keeping habits and the ability to manage competing priorities without compromising accuracy. In a previous role, I handled over 50 inbound enquiries daily while maintaining up-to-date patient records across a 3-person front-of-house team, consistently meeting same-day resolution targets.
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Domande probabili del colloquio
10 questions générées à partir de cette offre.
Tecniche
- ›How have you handled NHS administrative forms or similar healthcare documentation in a previous role?
- ›What systems or software have you used to manage appointment scheduling and patient records?
- ›How would you prioritise a high volume of inbound calls alongside updating patient records simultaneously?
- ›Describe your experience with data entry and maintaining accurate filing systems.
- ›How familiar are you with triage processes in a healthcare or optical environment?
Comportamentali
- ›Tell me about a time you dealt with a difficult or upset customer over the phone — how did you handle it?
- ›Describe a situation where you had to manage multiple administrative tasks at once under time pressure.
- ›Give an example of when you identified an error in a record or process and how you corrected it.
- ›Tell me about a time you worked as part of a team to deliver a high standard of customer service.
- ›Describe a situation where you had to learn a new system or process quickly — what approach did you take?
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you dealt with a difficult or upset customer over the phone — how did you handle it?
Describe a situation where you had to manage multiple administrative tasks at once under time pressure.