Customer Delivery Driver - Dorchester Superstore
Stellenbeschreibung
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 09:00:00 19:00:00 Mon 09:00:00 19:00:00 Fri 09:00:00 23:00:00 Sat 09:00:00 19:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Extrahierte Schlüsselkompetenzen
Unsere KI hat die Stelle analysiert, um die erwarteten Kompetenzen zu identifizieren.
Unsere Tipps für Ihre Bewerbung
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV with your valid UK driving licence details (full/automatic, years held, penalty points) as this is the single non-negotiable requirement stated in the advert.
📊 Quantify your delivery experience: e.g. 'Completed 25+ customer drops per shift across a 40-mile radius with zero missed time slots over 6 months'.
🎯 Highlight any experience handling customer complaints or order changes at the doorstep, as the advert specifically calls out substitutions and refund conversations.
🤝 Mention experience working independently on the road while reporting back to a base team — the advert explicitly describes this working pattern as central to the role.
🚐 Include any van or vehicle safety check experience (pre-drive walkarounds, load securing) as the advert lists these as direct responsibilities.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed an average of 28 customer deliveries per shift across a 35-mile radius, maintaining a 97% on-time delivery rate over a 9-month period.
- •Conducted daily pre-drive vehicle safety checks and load securing for a 3.5-tonne panel van, resulting in zero incidents or product damage claims across 200+ shifts.
- •Resolved order substitution queries and processed refunds for approximately 15 customers per week, receiving consistent 5-star doorstep service ratings via post-delivery surveys.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly the standard I hold myself to on the road — which is why the Customer Delivery Driver role at the Dorchester Superstore appeals to me directly. I hold a valid full UK driving licence with no penalty points, and I have hands-on experience managing doorstep customer interactions, including handling order substitutions and processing refunds calmly and professionally.
My background in delivery and customer-facing work has equipped me to operate independently across varied routes while maintaining the punctuality and care that every customer expects. I understand that each delivery is someone's weekly shop, and I treat every order accordingly — from loading the van safely to leaving the customer feeling genuinely well looked after.
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Wahrscheinliche Interviewfragen
10 questions générées à partir de cette offre.
Technische
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van safely to prevent damage to grocery orders?
- ›How would you plan your route to ensure all deliveries are made within their allocated time slots?
- ›What would you do if your van developed a fault mid-route?
- ›How do you handle a situation where a customer's order has multiple substitutions or missing items?
Verhaltensbezogene
- ›Tell me about a time you delivered excellent service to a customer who was initially unhappy.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to manage your time carefully to meet multiple deadlines in one shift.
- ›Tell me about a time you built a positive relationship with a colleague or team you worked alongside.
- ›Describe a situation where you had to stay calm and professional under pressure while dealing with the public.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent service to a customer who was initially unhappy.
Describe a situation where you had to adapt quickly to an unexpected change while working independently.