Customer Delivery Driver - Aylesbury Extra
Descrizione del posto
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 09:00:00 23:00:00 Thu 18:00:00 23:00:00 Fri 13:00:00 23:00:00 Sat 13:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Competenze chiave estratte
La nostra IA ha analizzato l'offerta per identificare le competenze richieste.
I nostri consigli per candidarsi
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Highlight your valid UK driving licence prominently at the top of your CV, as it is the single non-negotiable requirement stated in the advert.
📊 Quantify your driving experience: e.g. "Completed 25+ deliveries per shift across a 40-mile radius with zero road incidents over 18 months."
🎯 Mention any previous customer-facing delivery roles explicitly — Tesco emphasises doorstep service quality, so reference specific experience handling order changes or substitutions with customers.
🚐 Include vehicle safety and pre-drive check experience on your CV, as the advert specifically calls out loading safely and completing roadworthy checks as core responsibilities.
🤝 Reference your availability clearly and align it to the advertised window (Sundays, Thursday–Saturday evenings) to demonstrate you meet the scheduling requirements from day one.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed 22 customer deliveries per shift across a 35-mile radius, maintaining a 97% on-time delivery rate over 14 months with zero road incidents.
- •Conducted pre-drive vehicle safety checks on a 3.5-tonne van daily, identifying and reporting 4 maintenance issues before they caused service disruption.
- •Managed order substitutions and short-dated item communications for 15+ customers per shift, achieving consistent positive feedback scores and zero formal complaints over 6 months.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is precisely what draws me to the Customer Delivery Driver role at Aylesbury Extra. With a clean UK driving licence held for over two years and hands-on experience in customer-facing delivery work, I am confident I can represent Tesco professionally at every doorstep — handling order substitutions calmly and completing all pre-drive vehicle safety checks to the required standard.
My background in delivery and customer service has equipped me to work independently across varied routes while maintaining punctuality and a warm, reassuring manner with customers. In a previous role, I completed an average of 22 deliveries per shift with a 97% on-time rate, regularly managing last-minute order changes and ensuring every customer felt informed and valued.
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Domande probabili del colloquio
10 questions générées à partir de cette offre.
Tecniche
- ›How do you complete a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps would you take if your van developed a fault mid-route?
- ›How do you ensure products are loaded securely to prevent damage during transit?
- ›Describe how you would handle a situation where a customer's order has several substituted items.
- ›What would you do if you were running behind schedule and at risk of missing a customer's delivery time slot?
Comportamentali
- ›Tell me about a time you delivered excellent service to a customer who was initially unhappy.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to manage your time carefully to meet multiple deadlines or appointments.
- ›Tell me about a time you worked as part of a team to solve a problem under pressure.
- ›Describe a situation where you had to communicate difficult news to a customer and how you handled it.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent service to a customer who was initially unhappy.
Describe a situation where you had to adapt quickly to an unexpected change while working independently.