Customer Delivery Driver - Bury St Edmunds Superstore
Descrizione del posto
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 13:00:00 23:00:00 Tue 18:00:00 23:00:00 Wed 18:00:00 23:00:00 Fri 19:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Competenze chiave estratte
La nostra IA ha analizzato l'offerta per identificare le competenze richieste.
I nostri consigli per candidarsi
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV with your valid UK driving licence details (full or automatic, issued date, penalty points) as the advert lists this as the primary hard requirement.
📊 Quantify your delivery experience: e.g. 'Completed 25+ customer doorstep deliveries per shift across a 40-mile radius with a 98% on-time rate'.
🎯 Highlight any experience handling customer complaints or order changes, as the advert specifically calls out explaining substitutions and issuing refunds at the doorstep.
🚐 Mention vehicle maintenance awareness — the advert requires daily van checks and roadworthiness sign-off, so note any experience with pre-drive vehicle inspections.
🤝 Reference team collaboration alongside independent working, as the role explicitly values both self-directed delivery rounds and supporting a store-based team.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed 28 doorstep deliveries per shift across a 35-mile radius, maintaining a 97% on-time delivery rate over 6 months with zero vehicle incidents.
- •Conducted daily pre-drive vehicle safety checks on a 3.5-tonne van, identifying and reporting 4 maintenance issues before they caused service disruption.
- •Resolved 15+ customer queries per week regarding order substitutions and short-dated items, achieving a 95% first-contact resolution rate and positive doorstep feedback scores.
Copier est gratuit — adapter nécessite un upload CV (30s).
Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly the environment in which I thrive, which is why the Customer Delivery Driver role at the Bury St Edmunds Superstore appeals to me directly. I hold a valid full UK driving licence with no penalty points and have practical experience conducting vehicle safety checks and loading vans to ensure products arrive in perfect condition.
My background in customer-facing delivery work has equipped me with the ability to handle order changes and substitutions calmly at the doorstep, keeping customers informed and reassured. I consistently meet tight time slots across multi-stop rounds while maintaining a warm, professional manner — skills I am confident translate directly to Tesco's service standards.
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Domande probabili del colloquio
10 questions générées à partir de cette offre.
Tecniche
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van safely to protect both products and road safety?
- ›How do you navigate efficiently when your planned route changes mid-shift?
- ›What would you do if your van developed a fault during a delivery round?
- ›How do you ensure perishable or fragile items are handled correctly during loading and delivery?
Comportamentali
- ›Tell me about a time you had to deliver difficult news to a customer — how did you handle it?
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you went above and beyond to make a customer feel valued.
- ›Tell me about a time you had to manage your time carefully to meet multiple deadlines in one shift.
- ›Describe a situation where you worked as part of a team to solve a problem under pressure.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you had to deliver difficult news to a customer — how did you handle it?
Describe a situation where you had to adapt quickly to an unexpected change while working independently.