Customer Delivery Driver - Lowestoft Leisure Way Superstore
Descrizione del posto
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 16:00:00 23:00:00 Fri 13:00:00 23:00:00 Sat 13:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Competenze chiave estratte
La nostra IA ha analizzato l'offerta per identificare le competenze richieste.
I nostri consigli per candidarsi
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Highlight your valid UK driving licence prominently in your CV header or Personal Statement, as the advert lists this as the primary hard requirement.
📊 Quantify your delivery or customer service experience: e.g. 'Completed 25+ customer deliveries per shift with a 98% on-time rate' to stand out against other applicants.
🎯 Mention any experience handling customer complaints, refunds, or order changes, as the advert specifically calls out communicating substitutions and short-dated items at the doorstep.
🚐 Include any previous experience with vehicle checks, loading procedures, or fleet/van driving, as the advert stresses roadworthy checks and safe loading as core responsibilities.
🤝 Reference your availability on Fridays, Saturdays, and Sundays in your application, as the stated availability window is weekend and Friday afternoons/evenings — matching this signals you are the right fit.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed 28 customer grocery deliveries per shift for a regional retailer, maintaining a 97% on-time delivery rate across a 40-mile radius over 18 months.
- •Conducted pre-shift vehicle safety checks on a 3.5-tonne van daily, identifying and reporting 4 maintenance issues that prevented roadside breakdowns during peak periods.
- •Resolved 15+ weekly doorstep order queries — including substitutions and missing items — achieving a 96% first-contact resolution rate and zero escalated complaints over 6 months.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is precisely why the Customer Delivery Driver role at the Lowestoft Leisure Way Superstore appeals to me. With a clean UK driving licence held for over three years and hands-on experience in customer-facing delivery work, I am confident I can represent Tesco professionally at every doorstep — handling order substitutions clearly and ensuring every customer receives their shopping in perfect condition within their time slot.
My background in delivery and customer service has equipped me with strong route awareness, the discipline to complete pre-shift vehicle checks thoroughly, and the communication skills to resolve order queries calmly and efficiently. In a previous role, I completed an average of 28 deliveries per shift while maintaining a 97% on-time rate and receiving consistent positive feedback from customers.
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Domande probabili del colloquio
10 questions générées à partir de cette offre.
Tecniche
- ›What steps do you take before starting a delivery shift to ensure your van is roadworthy and safe?
- ›How would you handle a situation where a customer's order has multiple substitutions or missing items?
- ›What process would you follow if a customer refuses a substituted item and requests a refund at the doorstep?
- ›How do you plan your delivery route to ensure you meet customer time slots efficiently?
- ›What checks do you perform when loading a van to ensure products arrive in perfect condition?
Comportamentali
- ›Tell me about a time you had to adapt quickly to a change while working independently, away from your team.
- ›Describe a situation where you dealt with a difficult or upset customer and how you resolved it.
- ›Give an example of a time you had to manage your time carefully to meet multiple deadlines or appointments.
- ›Tell me about a time you went above and beyond to make a customer feel valued.
- ›Describe a situation where you had to communicate a problem to a customer in a calm and reassuring way.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you had to adapt quickly to a change while working independently, away from your team.
Describe a situation where you dealt with a difficult or upset customer and how you resolved it.